Privacy policy website


I. Data controller and contact information

Fragol AG, Solinger Str. 16, 45481 Mülheim an der Ruhr, registered in the Commercial Register of the Duisburg District Court under HRB 29863 (hereinafter also referred to as “we” or “Fragol”), is responsible for the collection, processing and management of personal data processed in connection with this website.

Solinger Str. 16
D-45481 Muelheim an der Ruhr
Telephone: +49 (0)208 3000 20
E-mail: info (at)

If you have any questions, comments or suggestions about your rights as a data subject or about the processing of your personal data by Fragol, please feel free to contact us. You can reach our data protection officer at:

AGAD – Arbeitgeberverband Großhandel, Außenhandel, Dienstleistungen e.V. (Employers' Association of Wholesale, Foreign Trade, Services).
Dr. Nils Helmke
Waldring 43 – 47
D-44789 Bochum
Telephone: +49 (0)234 28253320
E-mail: datenschutzbeauftragter (at)


II. Purposes and legal basis

In the course of using our website, we collect and process the data that is made available to us technically or through your input and use of the information provided on our website. This data is processed so that we can provide you with the content and features of our website, so that you can request detailed product information, request advice from our experts or make online enquiries, and so that we can send you our newsletter or other notifications of attractive offers and special promotions. In addition, we also process the data to better understand your interests and needs so that we can continue to offer you goods and services that are more suitable and better every day.

The processing of this data is based on your consent as well as for the initiation of business relations or the fulfilment of contracts. Furthermore, we process the data on the basis of our legitimate interests in providing customer-friendly and interesting content and functions as well as to maintain and strengthen our good relationship with our customers. In addition, we process the data if we are legally obliged to do so, for example due to tax and commercial law retention and documentation obligations. If and insofar as the processing is based on your consent, you can revoke this at any time with effect for the future. The legal basis for this processing is Art. 6 para. 1 p. 1, lit. a), b), c), f) GDPR.


III. General use of the website

When you use our website, we only process data that is necessary or appropriate for the fulfilment of the above purposes in order to enable you to use the full range of functions and to safeguard safe use.

Every time our website is accessed, data and information about the respective user are processed automatically in order to ensure the technical delivery of the content and the functionality of our website. The processing is carried out for the fulfilment and initiation of a contract as well as on the basis of our legitimate interests in providing a functional and user-friendly website. In addition, processing is carried out to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber-attack. The legal basis for this processing is Art. 6 para. 1 p. 1, lit. b), f) GDPR). In this context, we process in particular:

  • Browser type, incl. version of the browser,
  • Information about the language and country settings used on your browser,
  • Operating system,
  • IP address of the user,
  • Date and time of access,
  • Websites from which your system accesses our internet site and
  • websites that are accessed by your system via our website.


The data shall be processed and, in particular, stored for as long as is necessary to achieve the aforementioned purpose. Insofar as data is required for the provision of the website, the necessity ceases to apply when the respective session has ended. Your data will be deleted automatically afterwards. In the case of storage of data in log files, this is usually the case after fourteen days at the latest. If the aforementioned data is further stored, however, your IP address will be deleted or alienated in this case, so that it is no longer possible to assign the calling internet connection. The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website.

The aforementioned personal data is generally stored for a maximum period of thirty days. Afterwards, the data is anonymised or deleted. This does not include data that (i) is still required for the investigation or prosecution of a cyber-attack or (ii) must be stored further in accordance with a legal or statutory retention obligation. We plan to keep data submitted by you via the contact form and other forms for a period of ten years and then delete it.

Our website is hosted on the servers of DomainFactory GmbH, Oskar-Messter-Straße 33, 85737 Ismaning, Germany (“Hosting Provider"). The use of our website is associated with the purely technical transmission of data to the hosting provider. However, the hosting provider acts as an order processor on our behalf. Only servers located within the European Union or the European Economic Area are used for our website and the associated data processing. The use of the hosting provider as a processor is based on our legitimate interest in the use of a hosting provider, Art. 6 para. 1 p. 1 lit. f ) GDPR.

The security of your data and your customer satisfaction is very important to us. We will therefore not sell your data or pass it on to third parties for other purposes. We only transfer your data to our service providers if this is necessary for you to use our website. A transfer to third countries outside the European Union only takes place in the cases outlined in this privacy policy.


IV. Contacting us on our website

On our website we provide you with several ways to contact us. In particular, you can request advice (e.g. call-back request) or make another online enquiry or contact us directly via the contact form. In this context, we process the data that you voluntarily provide to us as part of your enquiry. This applies in particular to:

  • Category of your request (e.g. lubricants, heat transfer media, other),
  • Company name,
  • Name and contact person,
  • Street,
  • Postcode,
  • Place,
  • Country,
  • Telephone number,
  • E-mail address and
  • the actual content of your enquiry (e.g. questions, orders or suggestions).


To the extent necessary to process your request, we also use other data from our customer relationship to process your request in the best possible way (e.g. if you ask us about previous orders and would like to order the same products). The data you provide in the contact form will then be processed by our staff in order to deal with your enquiry. We will only pass on information to other recipients if this is necessary to answer your enquiry. Likewise, any transfer to third countries outside the European Economic Area is generally not intended, as long as this is not necessary for the fulfilment of your request. We delete the data as soon as we are no longer obliged to store it due to commercial and tax regulations.

The processing is carried out for the fulfilment and initiation of a contract as well as on the basis of our legitimate interests in providing customer- and user-friendly contact options as well as for the fulfilment of our obligations to keep records under tax and commercial law (Art. 6 para. 1 p. 1 lit. b), c), f) GDPR). There is no contractual or legal obligation to provide your data. However, if you do not provide us with this data or do not provide it in full, we may not be able to process your enquiry at all or in full.


V. Newsletter

After signing up for the newsletter, you will receive an e-mail asking you to confirm your sign-up (“double opt-in”). This confirmation is necessary to ensure that no one can sign up with other people's e-mail addresses. Sign-ups to the newsletter are logged in order to be able to prove the sign-up process in accordance with legal requirements. This includes the storage of the sign-up and confirmation time and your IP address used. If you have registered a customer account at the same time, we can also use your data to adapt the contents of the newsletter to your interests so that we can send you interesting content that is suitable for you.

The legal basis for the processing within the scope of the newsletter is your voluntary consent, Art. 6 para. 1 p. 1 lit. a) GDPR. You can freely revoke your consent at any time with effect for the future and unsubscribe from the newsletter. For this purpose, we place an unsubscribe link in every newsletter. You can also revoke your consent at any time by using the contact information above. Insofar as the processing of the data is also necessary to deliver the ordered newsletter or to fulfil our legal obligations, the processing is also based on Art. 6 para. 1 p. 1 lit. b), c), f) GDPR.

Your data will be deleted as soon as it is no longer required to achieve the purpose. This is especially the case when you unsubscribe from the newsletter. If the data is required to fulfil a contract or to carry out pre-contractual measures, however, early deletion can only take place if there are no contractual or legal obligations to the contrary. We would like to point out that in some cases we have to store data even after the contract has ended (e.g. due to the obligations to retain data under tax and commercial law). The storage periods that apply are determined individually for the respective contracts and contracting parties.


VI. Cookies

This website uses cookies. Cookies are text files that are stored on a computer system via an internet browser.

Many websites and servers use cookies. Many cookies contain a what is known as a cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which internet pages and servers can be assigned to the specific internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the person concerned from other internet browsers that contain other cookies. A specific internet browser can be recognised and identified via the unique cookie ID.

When using cookies, it is important to differentiate between technical cookies, which are necessary for the functions of our website, and analytical cookies, which help us to get to know user behaviour and user wishes better so that we can always respond to your wishes in order to continue to provide you with a user-friendly, secure and smoothly functioning website in the future.

We only use analytical cookies if you have voluntarily given your consent beforehand, in particular by confirming it in the cookie consent banner. The granting of this consent is voluntary and is not necessary to access our website. If you have given your consent, the processing by and in connection with cookies is based on this consent (Art. 6 para. 1 p. 1 lit. a) GDPR). You may freely withdraw consent at any time using the contact details specified in this privacy policy.

The use of technical cookies serves our legitimate interest in ensuring the functionality and security of our website (Art. 6 para. 1 p. 1 lit. f) GDPR).

Personal data from cookies will not be transferred to third parties unless we state otherwise in this privacy policy.

You can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an internet browser or other software programmes. This is possible on all common internet browsers. If you deactivate the setting of cookies in the Internet browser used, however, not all functions of our website may be fully usable.

Any transfer to third countries outside the European Economic Area is not intended (with the exception of Google Analytics cookies or insofar as we inform about this separately in this privacy policy).

VII. Google components

We use components and services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) on this website. The transmission of the data to Google may result in the data being processed by Google in the USA. In order to ensure an adequate level of data protection in data processing by Google, we safeguard an adequate level of data protection through corresponding appropriate contractual agreements with Google. For more information and a copy of the safeguards used, please see Google's privacy policy linked below.


1. Google Tag Manager

This website uses Google Tag Manager from Google to manage our website tags via an interface. No cookies are used and no personal data is collected. However, Google Tag Manager triggers other tags, which in turn may collect data. Google Tag Manager, however, does not access this data. Google can only partially collect information about how the services are used and which tags are implemented in what way in order to improve and maintain the services and to protect the services. If a deactivation has been made at domain or cookie level, it remains in place for all tracking tags, insofar as these are implemented with Google Tag Manager.

If and to the extent that personal data is processed via the Google Tag Manager, this processing is based on your consent and our legitimate interest in the setting and efficient management of website tags (Art. 6 para. 1 p. 1 lit. a), f) of the GDPR). The usage guidelines and further information about the Google Tag Manager are available at


2. Google reCaptcha

On our website, we also use the security functions of Google reCaptcha. This is a Google service that can distinguish whether an input is made by a natural person or improperly by a machine / automated input (especially by so-called “bots”).

With the service, your IP address and possibly other information required for verification and automatically requested by Google are transmitted to Google. This may also result in the transfer of data to the USA. The use of Google reCaptcha is based on our legitimate interests in the detection and prevention of spam and cyber attacks, Art. 6 para. 1 p. 1 lit. f) GDPR.


3. Google privacy policy

Further information and Google's applicable privacy policy can be found at and at


4. Consent Manager

We have integrated the consent management tool "consentmanager" ( from consentmanager AB (Håltgelvågen 1b, 72348 Västerås, Sweden, on our website to obtain consent for data processing and use of cookies or comparable functions. With the help of "consentmanager" you have the possibility to give your consent for certain functionalities of our website, e.g. for the purpose of integrating external elements, integrating streaming content, statistical analysis, measurement and personalized advertising. With the help of “consentmanager” you can grant or reject your consent for all functions or give your consent for individual purposes or individual functions. The settings you have made can also be changed afterwards. The purpose of integrating “consentmanager” is to let the users of our website decide about the above-mentioned things and, as part of the further use of our website, to offer the option of changing settings that have already been made. By using “consentmanager”, personal data and information from the end devices used, such as the IP address, are processed by consentmanager. In addition, the processed information may also be stored on your device.

The legal basis for processing is Art. 6 Para. 1 S. 1 lit. c) in conjunction with Art. 6 para. 3 sentence 1 lit. a) in conjunction with Art. 7 para. 1 GDPR and, in the alternative, lit. f). By processing the data, consentmanager helps us (according to GDPR this is the responsible party) to fulfill our legal obligations (e.g. obligation to provide evidence). Our legitimate interests in processing lie in the storage of user settings and preferences with regard to the use of cookies and other functionalities. "Consentmanager" stores your data as long as your user settings are active. After two years after making the user settings, the consent will be asked again. The user settings made are then saved again for this period.
You can object to the processing. You have the right to object to reasons arising from your particular situation. To object, please send an email to



We use the services of Greentelligent.Website to have an overview of the measurement of page loading times, code and resource optimization and the CO2 balance of the content provided. No personal data is processed by Greentelligent.Website, only images, texts, videos and other content that appears publicly on this site.

Detailed information on the functions of Greentelligent.Website can be found at the following link:


VIII. Rights of data subjects

You have the following rights with regard to your personal data:

  • Right of access, Art. 15 GDPR
  • Right to rectification, Art. 16 GDPR
  • Right to erasure, Art. 17 GDPR
  • Right to restriction of processing, Art. 18 GDPR
  • Right to data portability, Art. 20 GDPR
  • Right to object to processing, Art. 21 GDPR


Furthermore, you can file a complaint with a competent data protection supervisory authority at any time if you believe that your data is being processed unlawfully. For Fragol, for example, this is generally the data protection supervisory authority of North Rhine-Westphalia, Germany.


× We want to help!×

Business Units

Heat Transfer Fluids

Phone: +49 (0)208-300-02-50
Fax: +49 (0)208-300-02-33


Phone: +49 (0)208-300-02-40
Fax: +49 (0)208-300-02-77


Phone: +49 (0)208-300-02-25
Fax: +49 (0)208-300-02-31

Please use our contact form

For emergencies outside office hours:
+49 (0)208-300-02-99.